Support & Downloads

Support & Downloads

Here you will find information about our service.

Search for downloads

 

With the help of our download search you can easily find updates, firmware, manuals or other downloads suitable for your FANTEC products.

Did you already browse our forum for solutions?

 

Get help quickly in the FANTEC Technic & Support Forum. Here friends and users of our products from all over the world can get help on many technical questions or help others with words and deeds.

The model name e.g. 3DFHDL, DB-228U3 or SHS-221BT can be found either on a label or printed on the bottom of the product.

In case you do not find a solution to your problem in our Info & Support Forum, we are also available for technical questions about our products via phone and e-mail.

Alternatively feel free to use our quick contact form:

Our team is always happy to receive messages, comments or criticism. We try to answer every request as soon as possible. Sometimes there is a lot to do and it can take up to 48 hours to process.

Contact the technical support

You can contact our technical support directly via e-mail or phone.

Hotline: +49 (0) 1805 – 326 832

mo. – fr. from 9am – 4pm

(0.14 Euro / min from the fixed network of the German Telekom, German mobile max 0.42 Euro/min. Please note, charges for calls from other countries may differ.)

International support

DEUTSCH:         service@fantec.de

ITALIANO:         supporto-italia@fantec.com

ESPAÑOL:         soporte-tecnico@fantec.com

​FRANÇAIS:       support-france@fantec.com

Complaints Service (RMA)

If you ever have a problem with one of our products please follow the steps below:

1. Please read the manual or visit our Technology & Support Forum:
www.fantec-forum.com
There you can find frequently asked questions, support and assistance.

 

2. If the problem persists, please contact our customer service department.

 

If the issue can not be solved with the steps above or you have been instructed by a FANTEC technician to return the device for repair, please read the information below on the subject of return.

 

1. First contact your dealer directly for warranty claims and follow his instructions.

 

2. Be sure to attach a copy of the purchase receipt/ invoice with your product (without invoice there will be no warranty processing).

 

3. If you have to send in your product, please make sure that your return shipment (including all accessories) is securely packaged and with sufficient postage. Please complete the form on the back and include it as well.

 

The warranty service will be carried out by repair of the device sent in or delivery of a new device.

 

Please contact your respective retailer.